FAQ

1. Do you ship world wide

Yes, we proudly ship worldwide! At Chenemi, we believe that fashion has no boundaries and should be accessible to everyone, regardless of their location. Whether you're here with us or on the other side of the world, we will make sure your order reaches you.

However, it's important to note that custom charges may apply depending on your country's regulations. These charges are determined by your local customs office and are not within our control. We recommend checking with your local customs authority to understand any potential fees or import duties that may be applicable to your order.

Rest assured, our team is here to assist you throughout the shipping process. We strive to make your international shopping experience as smooth as possible, delivering our stylish and sophisticated clothing right to your doorstep, no matter where you are in the world.

 

2. What is your return policy?

Thank you for shopping with us. We want to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, we offer a hassle-free return policy.

1. Returns

  • You have a 30-day return period from the date of purchase to return the product.
  • To be eligible for a return, the item must be unused and in the same condition that you received it with the return tag still attached.
  • The item must be in its original packaging.
  • You are responsible for the shipping fees associated with the return of the item.

2. Refunds

  • Once we receive the returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Depending on your payment method, it may take up to 5-7 business days for the refund to be processed.

3. Exchanges

  • Please follow the return process mentioned above for the item you wish to exchange.
  • Once the item is received, a new one will be sent to your address as requested.

4. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving the product.
  • We will require photo or video evidence of the damage or defect in order to proceed with a replacement or refund.

5. Non-Returnable Items

  • Certain items such as gift cards are exempt from being returned.
  • Additionally, final sale or clearance items cannot be returned.

6. Return Process

  • To initiate a return, please contact our customer support team at support@chenemi.com
  • Please include your order number, reason for return, and any supporting documentation or evidence.
  • Our customer support team will guide you through the return process and provide you with further instructions.

3. What is your shipping policy?

Thank you for shopping with us! We offer both domestic and international shipping options. Please read below for details on our shipping policies.

1. Processing Time

  • Orders are processed within 1-3 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.

2. Domestic Shipping

  • We offer free standard shipping on all domestic orders over $150. For orders under $50, shipping costs will vary depending on the shipping destination.
  • Domestic standard shipping generally takes 3-7 business days.

3. International Shipping

  • We offer international shipping to select countries for an additional fee. Shipping costs will vary depending on the weight and shipping destination.
  • International shipping generally takes 5-10 business days, but may take longer depending on customs processing times.
  • Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their country.

4. Order Tracking

  • Once your order is shipped, you will receive an email confirmation with a tracking number.
  • Please note that it may take up to 24 hours for the tracking information to update in the carrier's system.

5. Shipping Address

  • You are responsible for providing accurate and complete shipping information, including the correct shipping address.
  • If your order is returned to us due to an incorrect or incomplete shipping address, we will contact you to correct the address and re-ship the order.

6. Order Modifications and Cancellations

  • If you need to modify or cancel your order, please contact us as soon as possible at support@chenemi.com.
  • Once an order has been processed and shipped, we are unable to modify or cancel it.

7. Shipping Delays

  • While we make every effort to ensure timely delivery of your order, please note that delays may occur due to weather conditions, carrier disruptions, or other unforeseen circumstances.
  • We are not responsible for any delays caused by the carrier or for any damages resulting from the delay.

8. Pre-Orders

  • For items available for pre-order, please note that the estimated shipping time is provided on the product page.
  • Pre-order items typically require a longer processing time and may take 6-8 weeks to be shipped.
  • If your order contains both pre-order and in-stock items, we will ship them together once all items are available.
  • Please note that the estimated shipping time for pre-order items is an approximation and actual shipping times may vary.
  • We will notify you via email once your pre-order item has been shipped and provide you with a tracking number.
  • If you have any questions or concerns about your pre-order, please contact us at support@chenemi.com